Abstract
The study examined information service delivery in the post-COVID-19 pandemic era
among female librarians in Nigeria. The study was an online survey designed by the
researchers with three (3) research objectives of the study. An online self-constructed
questionnaire was designed by the researchers. The population of the study comprises
all female librarians in Nigeria with WhatsApp accounts. Data was collected through
a Google web form which was distributed to various individuals with WhatsApp
accounts. A total of three hundred and twenty (320) female librarians responded from
different libraries and institutions in Nigeria. The findings revealed that COVID-19
increased the use of social media tools such as WhatsApp, Facebook, Telegram,
Zoom and among others; increased the use of ICT for academic collaboration,
disrupted library services, affected social interactions between female librarians and
users. The study further revealed that technology deployed for service delivery were
smartphones, laptops, Zoom, WhatsApp, Telegram, TeamViewer, Instagram, personal
computers and tablets. The study revealed that the use of information technology
enables female librarians to organise library materials, disseminate information
materials and master basic skills in information technology. Finally, the majority of
the female librarians emphasised that barriers such as inadequate funding from federal
and the State governments, insufficient ICT facilities, subsidy data, inadequate skills,
erratic supply of power and lack of incentives were issues affecting the provision of
information service delivery in post-COVID-19 era.
Keywords: information provision, Service delivery, Post-COVID-19, pandemic,
female librarians, Nigeria.
Publication Date: 2024-01-28