Abstract
This study investigates how ChatGPT could enhance user interaction and support in Nigerian
academic libraries. The introduction provides an outline of the evolving environment of
library services and the increasing reliance on artificial intelligence (AI) technologies. It
highlights the necessity for academic libraries to adapt to satisfy users' growing demand for
efficient and customized support. An overview of ChatGPT is provided, highlighting its
potential as a language model that facilitates natural language processing and can enhance
communication between patrons and library employees. The conversation also covers
ChatGPT's function as a virtual assistant in Nigerian academic libraries, where it helps with
academic research, facilitates resource finding, and responds to questions instantly. An
analysis of ChatGPT's effects on user interaction shows increases in user engagement,
contentment, and information availability. Nonetheless, the paper also discusses ChatGPT's
shortcomings, such as problems with precision, contextual awareness, and the requirement
for frequent updates to stay current in scholarly settings. The study concludes with
suggestions for successfully incorporating ChatGPT into academic libraries in Nigeria,
stressing the value of educating library employees, raising user awareness, and resolving
technological issues. The results highlight the potential of ChatGPT as a game-changing tool
that can enhance user experience and promote academic success in Nigerian libraries.
Keywords: ChatGPT, user interaction, academic libraries, Library Services, Artificial
Intelligence
Publication Date: 2024-12-02