LEVERAGING SOCIAL MEDIA FOR ENHANCED INFORMATION SERVICE DELIVERY IN UNIVERSITY LAW LIBRARIES: TRENDS AND OPPORTUNITIES IN THE DIGITAL AGE

SHAFIU GARBA MAKERI CLN and MARTHA OLOHIYE AJOGWU

Abstract
The study explores the leveraging of social media for enhanced information service delivery in
university law libraries: trends and opportunities in the digital age. Eighty-five (85) copies of the
questionnaire were administered to the respondents and eighty-one (81) were returned and found
useful for the study. All data were categorized and analyzed using tables. Frequency and simple
percentages were used to analyze the data. The study revealed that social media are used to
render various library services, legal research support, user training, and education, current
awareness services, information dissemination, promotion of library events and programs, virtual
program and reference services, networking and collaboration as well as information literacy.
However, the major challenges faced by the law libraries of university staff when using social
media for information services delivery include unreliable power supply, inadequate bandwidth,
security issues, high cost of internet services, and lack of technical skills. It was also
recommended that the university and the library management adequately address infrastructure
challenges by investing and addressing inadequate power supply and bandwidth issues to ensure
seamless social media usage within the library for information services delivery.
Keywords: Leveraging, Social Media, Information, Services Delivery, University, Law
Libraries.

Publication Date: 2025-02-13

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