AbstractThis study evaluates user satisfaction and perceived quality of library services at Hallmark
University Library, Ijebu-Itele, and Crawford University Library, Igbesa, Ogun State, Nigeria.
Using a descriptive survey design, the study targeted undergraduate students with a stratified
random sampling method. A structured questionnaire was employed to assess satisfaction,
service quality, and influencing factors. The instrument was validated and reliability tested,
achieving a Cronbach's Alpha above the acceptable threshold. Data were analysed using SPSS
version 25. Results showed that 80% of respondents used the library weekly, highlighting its
importance for academic activities. Satisfaction was highest with the physical environment
(83.2%), particularly in terms of lighting, seating, and noise control. Library staff responsiveness
received a 76.7% satisfaction rating, although staff demeanour could improve. Satisfaction with
borrowing services was 75.5%, but only 41.8% were satisfied with the relevance of materials.
Digital resource satisfaction was moderate (58.6%), and catalogue/search systems received just
59.1% satisfaction, reflecting challenges with resource discoverability. Dissatisfaction with study
spaces (36.2%) pointed to overcrowding or noise issues, while library hours were positively
rated (69%). Technology, including Wi-Fi and staff knowledge, was generally well-regarded, but
there was a clear need for enhanced digital platforms and AI tools. The study concludes that
while the libraries provide essential services, improvements are needed in resource relevance,
digital accessibility, staff training, and study environment design to better meet user needs. These
insights contribute to ongoing efforts to improve university library services in Nigerian higher
education.
Keywords: Users' Perception, Satisfaction, Quality of Library Services, Selected
University Libraries, Ogun State.
Publication Date: 2025-08-03