Abstract
Mobile instant messaging applications (MIMAs) such as WhatsApp, Telegram, and Facebook
Messenger are increasingly integrated into library services. This study examines their use in
university libraries in South-South Nigeria, focusing on challenges and strategies for enhancing
reader services. A mixed-methods design combined questionnaires with interviews involving
librarians, heads of libraries, and reader services departments. Findings show that MIMAs
support reference queries, current awareness services, and user education. However, librarians
face significant challenges, including unreliable electricity, poor internet connectivity, limited
technical training, and the absence of institutional policies. Proposed solutions include enhanced
ICT infrastructure, a sustainable power supply, ongoing training, and strengthened administrative
support. The study contributes contextual evidence on MIMA adoption in resource-constrained
academic environments, linking barriers to actionable strategies and extending perspectives on
technology use in higher education. Practical implications highlight the need for librarians to
exploit MIMAs for responsiveness, administrators to strengthen infrastructure and policy
support, and policymakers to integrate mobile technologies into educational strategies.
Keywords: Mobile instant messaging, reader services, university libraries, Nigeria, challenges,
strategies
Publication Date: 2025-11-08