Abstract
Service quality has become a key performance indicator for academic libraries, reflecting
their ability to support teaching, learning, and research in higher education. In the Nigerian
context, the quality of library services is often constrained by inadequate leadership
practices, low staff motivation, and inconsistent service delivery. This study examined the
effect of leadership style on service quality among library personnel in Colleges of
Education in South West Nigeria. The study adopted a descriptive survey research design.
The population comprised 183 library personnels across public Colleges of Education in
South West, Nigeria. While Total enumeration sampling employed. A structured
questionnaire was employed for data collection. The study focused on four leadership
styles as defined in the Situational Leadership Theory, and examined their influence on
service quality dimensions. Data were analyzed using descriptive statistics, correlation, and
multiple regression techniques. Findings revealed that service quality among library
personnel in college of education libraries is high.the study also identified directive
leadership as the predominant style. Inferential analysis indicated that there was a
significant influences of leadership styles on service quality in college of education libraries
in south West Nigeria(Adj. R2 = 0.437, F(1,145)= 114.108, p= 0.000).Based on these finding,
it was recommended that library leaders receive training to encourage a more balanced
approach that integrates both directive and participatory elements. While directive
leadership ensures order and compliance, participatory leadership fosters creativity,
innovation, and staff engagement. By combining these approaches, libraries can maintain
efficiency while promoting inclusiveness and adaptability in decision-making processes.
Keywords: Leadership style, Service quality, Library personnel, Colleges of Education.
Publication Date: 2026-02-05