Abstract
Academic libraries are undergoing sustained organisational change as digital technologies
increasingly reshape service delivery, professional roles, and institutional expectations.
Although technology-driven library services offer opportunities for improved access and
efficiency, their effectiveness depends largely on how organisational change is supported
through staff capacity development. This study examines organisational change and staff
capacity development for technology-driven library services in academic libraries. A
qualitative research design was adopted, using semi-structured interviews with thirty
professional librarians. Data were analysed thematically, guided by the ADKAR change
model as the theoretical lens. The findings indicate that organisational change in academic
libraries is primarily driven by technology adoption, leading to changes in workflows,
service processes, and staff responsibilities. However, staff capacity development was
found to be largely reactive, with training initiatives often introduced after the
implementation of new technologies. Where capacity development was continuous and
aligned with organisational change, librarians demonstrated improved confidence,
adaptability, and effectiveness in delivering technology-driven services. In contrast,
insufficient capacity development resulted in under-utilisation of digital systems, increased
workload, and reduced motivation. Recommendations were made for leadership support
and reinforcement; continuous professional development, among others. The study
concludes that organisational change can only translate into effective technology-driven
library services when systematically supported by staff capacity development within a
supportive organisational culture.
Keywords: ADKAR Model; Academic libraries; Capacity Building; Digital
Transformation; Organisational Change; Staff Capacity Development; Technologydriven
Library Services.
Publication Date: 2026-02-05