Abstract
Service delivery in academic libraries plays a crucial role in supporting teaching,
learning, and research. However, in many academic libraries in Oyo State, Nigeria, there
are concerns about the quality of services provided, as librarians often face challenges.
This study examines the relationship between job motivation service delivery in
academic libraries in Oyo State, Nigeria. The survey research design was adopted for the
study. The population for this study consists of one hundred and seventy-four (174)
librarians from tertiary institutions in Oyo-State, Nigeria. Total enumeration was
adopted to select the study sample. The instrument for data collection was a structured
questionnaire adapted from existing studies. Descriptive and inferential statistics was
used in analysing the data collected. The results of data analysis revealed a high level of
service quality among librarians in Oyo State tertiary institutions (Mean =3.31). The
result however showed a moderate level of job motivation (Mean = 2.71). The study
concludes that there is an apparent need for a balanced intervention strategy that
simultaneously enhances librarians' working conditions, boosts their motivation, and
provides opportunities for sustained digital capacity development. it was therefore
recommended that University librarians should go beyond ensuring physiological and
safety needs by introducing performance-based recognition, transparent promotion
systems, and career development opportunities.
Keywords: Academic libraries, Job motivation, Service quality, Library services,
Publication Date: 2026-05-03