Abstract
The study is hinged on a theoretical framework which combines relevant theories such as LibQUAL Model, organisational culture theory and organisational learning theory. The study adopted a survey research design with the population consisting of 183 library personnel from Colleges of Education in the South West, Nigeria. The instrument for data collection was a validated questionnaire adapted from relevant theories. The data collected was analysed using both descriptive and inferential statistics, specifically, regression analysis. The results of data analysis revealed that there is a high level of service quality (Mean = 3.16) in college of education libraries in South-West, Nigeria. The results also showed a highly favourable organisational culture (Mean = 3.10); high level of job knowledge (Mean = 3.14). The regression analysis also revealed a significant influence of organizational culture on service quality (R = 0.650, p> 0.05); a weak but significant influence of job knowledge (R = 0.178, p> 0.05). The study also found a significantly combined influence of organisational culture and job knowledge, (Adj. R2 = 0.422, F (3, 169) = 42.082, p< 0.05). However, organisational culture is the only statistically significant predictor (β = 0.653, p < 0.001). The study concluded that job knowledge and employee development are critical elements in effective service qualities. It was therefore recommended that library management should sustain and build upon strong visible cultural artifacts while also intentionally developing espoused values through leadership training, mission‐vision workshops, involving staff in value setting.
Keywords: College libraries. Job knowledge, Library service quality, Organisation Culture.
Publication Date: 2026-05-03