Abstract
This study investigated the influence of organizational culture on quality service delivery in a in Nigerian Institute for Trypanosomiasis Research, Kaduna State, Nigeria. The study was anchored on the Denison Model of Organizational Culture, focusing on adaptability, mission, involvement, and consistency. A descriptive survey research design was adopted, and data were collected from researchers using a structured questionnaire. Descriptive statistics and regression analysis were used for data analysis. Findings revealed that the prevailing organizational culture supports service delivery, consistency (β = 0.257, t(167) = 2.634, p < 0.05) and adaptability (β = 0.147, t(167) = 1.921, p = 0.054) both had a positive and significant influence on quality service delivery The results further indicated that organizational culture has a significant positive effect on quality service delivery. The study concludes that a strong and supportive organizational culture enhances researchers' effectiveness and service outcomes. It recommends that management should strengthen participatory decision-making, reinforce institutional mission, and promote adaptability to improve service delivery.
Keywords: Denison model, Organizational Culture, Quality Service Delivery, Researchers, Nigeria
Publication Date: 2026-05-03