Abstract
Technological innovation is central to modern academic library operations, yet evidence
linking librarians' innovation levels to information service delivery in federal university
libraries in North-West Nigeria remains limited. This study examined the level of
technological innovation among librarians and its relationship with information service
delivery in three first-generation federal university libraries in North-West Nigeria. A
descriptive survey design with correlational analysis was adopted. The population
comprised 767 library staff; 263 were sampled using Yamane's formula and proportionate
stratified random sampling, and 257 valid questionnaires were retrieved (97.7%). The
TITIISDQ measured technological innovation (α = .82) and information service delivery (α
= .84). Descriptive statistics answered the research questions, while Pearson's productmoment
correlation tested the null hypothesis at .05. Librarians showed a high level of
technological innovation (M = 3.18, SD = 0.79), especially exploring technology-based
service methods (M = 3.25) and initiating technology-based solutions (M = 3.22).
Technological innovation correlated significantly and positively with information service
delivery (r = .661, p < .001), accounting for 43.7% of variance. The study concludes that
technological innovation is a substantial driver of information service delivery quality. It
recommends sustained ICT investment, adoption of emerging technologies, continuous
staff capacity-building, and supportive digital library policies.
Keywords: Technological Innovation, Information service delivery, Academic Libraries,
Federal University Libraries, North-West Nigeria
Publication Date: 2026-10-31